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Change Dial-up Settings To change your dialer settings, click on "My Computer", then the "Dial-Up Networking" folder. If you are starting a new account, click on "Make New Connection" then enter "Internet Adventure". Click on "Next". Find your local phone number for internet access and enter it. Click "Next" and "Finish". Highlight the Internet Adventure icon, click on "File", then "Properties". Click on "Server Types". Remove the checkmarks before "Log on to network", "NetBEUI" and "IPX/SPX". The only two checkmarks should be before: "Enable Software Compression" and "TCP/IP". Then click on "TCP/IP Settings". The options checked here should be: "Server Assigned IP Address" and "Server Assigned Name Server Addresses". Also place checkmarks before: "Use IP Header Compression" and "Use default Gateway On Remote Network". Then click on "OK" and "OK" to get back to the Dial-Up Networking window. If you need to reload your Dial-Up Networking, click on "Start", "Settings", Control Panel", "Add & Remove Programs", "Windows Setup", then remove the checkmark before "Communications". Click on "Apply" and restart your computer. Then, go through the above procedure again, and place a checkmark before "Communications", to reinstall your Dial-Up Networking. Click on "Apply" and restart your computer once more. Then check your settings again, for correct checkmarks. "What is Idle-Disconnect?" Idle-Disconnect means that if a computer is not using the Internet for a 20 minute period, it gets disconnected. Both your computer, as well as ours, can perform an Idle-Disconnect. If you are getting a warning that you will be disconnected in 30 seconds, that means it is your computer initiating the disconnect. Our system does not send a warning message. While our Idle-Disconnect takes all internet features in use into account, your computer browser Idle-Disconnect does not. This means that you can be disconnected from a chat room, for example, by your computer, but not by ours. You can turn off the Idle-Disconnect in Internet Explorer, by clicking on "Tools", "Internet Options", "Connections", "Settings", "Advanced", then remove the checkmark before "Disconnect if idle for 20 minutes". Note: Idle-Disconnect is not applicable to DSL users. "I am getting disconnected." If you are disconnected on a regular basis, and it is not caused by Idle-Disconnect, or incorrect Dial-Up Networking settings, you are having a hardware problem. This could either be caused by:
"I am only getting 28.8K connections." We are using all 56k X2 & V.90 US Robotics / 3COM modems. If you are not connecting above 28.8K or 33.6K, and you have a 56K modem, check for an update to V.90 for your modem. If that does not resolve the problem, then you might have a defective modem. Note: There are sections in the Frontier service territory (Wilton), that are known for not being able to achieve 56K. Call us at (916) 685-3200, during business hours, if this continues to be a problem. "What are acceptable connection rates?" To check your connection rate, double click on the two computers on the right side of the bottom task bar. Normal connection rates for 28.8 / 33.6 K modems are between 24K & 33.6K Normal connection rates for 56K modems are between 44K and 50K. If you are experiencing connection rates well below these, it could be caused by:
"What can I do to check were the problem lies?" A nice tool to trace internet response time is "TraceRt" or "trace route". Go to a DOS Prompt (or Command Prompt), and at the curser, type: tracert and the name of the site you wish to test. For example: tracert www.yahoo.com You will then see a result similar to this: Tracing route to www.yahoo.akadns.net [216.32.74.55] over a maximum of 30 hops: 1 136 ms 131 ms 131 ms usr1.elkgrove.net [206.170.63.117] 2 133 ms 132 ms 130 ms r1.elkgrove.net [206.170.63.65] 3 142 ms 137 ms 131 ms 206.171.148.1 4 133 ms 131 ms 131 ms edge1-fa0-1-0.scrm01.pbi.net [216.102.176.227] 5 133 ms 116 ms 132 ms sfra1sr1-3-0-0.ca.us.prserv.net [165.87.161.94] 6 139 ms 128 ms 129 ms sfra1sr3-ge-2-0-0-0.ca.us.prserv.net [165.87.33.121] 7 131 ms 133 ms 131 ms ibr03-p5-2.sntc03.exodus.net [209.185.249.245] 8 134 ms 127 ms 113 ms bbr02-g4-1.sntc03.exodus.net [216.33.153.98] 9 224 ms 204 ms 201 ms bbr01-p2-0.stng01.exodus.net [209.1.169.166] 10 388 ms 202 ms 196 ms dcr04-g10-0.stng01.exodus.net [216.33.96.162] 11 228 ms 218 ms 207 ms csr22-ve241.stng01.exodus.net [216.33.98.11] 12 209 ms * 215 ms 216.35.210.122 13 211 ms 199 ms 203 ms www.yahoo.akadns.net [216.32.74.55] Trace complete. Notice the jump in response time from hop #8 to hop #9. That is a "bottle neck". Also note the * on hop 12. That is a "time out" indicative of problems. We at Internet Adventure are responsible for the first 2 hops. After that you are "on the net". "I am getting a 'Modem not found" message." Click on "My Computer", then the "Dial-Up Networking" folder. Highlight the Internet Adventure icon, click on "File", then "Properties". In the "Connect using" box, you will find the name of a modem. Click on the "select option" to the right of that box, and then select your correct modem. Click on "OK" and try connecting again. "How do I sign-up online?" We accept new Dial-Up Internet accounts online. Click here to submit information for online sign-up. We will call you during business hours to verify the information you submitted, as well as getting payment details, such as credit card number information. We accept payment for monthly services using several methods. We take Automatic Credit Card and Automatic Checking Account deductions. You may also mail in or drop off payments at the computer store in Elk Grove. You are prompted to select your preferred payment type, on the online sign-up form. Payments are due by the first of the month for uninterrupted service. Once the initial payment information is verified, internet access is usually available within 15 - 30 minutes. Local Phone Numbers For Internet Access Please check and make sure that our access number is a local phone number for you. (We are not responsible for any long distance charges.) In 916 Area Code:
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