E-Mail Questions SPAM and SPAM Blocking Filter Questions Browsing FTP & Homepages Other Questions Local Access Phone Numbers

E-Mail Policies   This covers box size, and restrictions in effect for spam and virus protection. Regular Setup Help   This describes the basic setup to send and receive email. Add Additional Mailbox Users   What needs to be done to allow more mailboxes on your system. "How can I check my e-mail while on vacation?"   Shows you how to set up your e-mail program to receive mail while you are away from home. "Server time-out" or "Server not found" Messages   Some things to check when you get these errors. "Relaying not allowed" Message   Explains why you are getting this error message. "I received a message that my mail box is full."   What to do to prevent your mailbox from exceeding its allotted size. "It says, 'Downloading 5 messages' but I only get 4."   Explains why this commonly occurs. "I receive attachments, but cannot open them."   This may happen after upgrading to Outlook Express 6.0 or higher. See details. "People tell me they can't send me attachments."   What to do to bypass our virus traps. "My mail program locks up on a certain message."   What to do when it seems that a particular message seems to stop your email download. "Is the US Postal Service going to charge for e-mails?"   No. This is a hoax that has been going around for a long time. "I get disconnected after checking my mail."   If disconnection only happens when you check your mail, you will need to change that setting. Gives details. "How do I copy my mail from one computer to another?"   How to change your mailboxes from one computer to the next. "How does e-mail work?"   What happens from the time that an e-mail is created until the time it is received. "What is SPAM?"   This defines SPAM and its source. "Can I adjust my email settings to block SPAM?"   This links to the SurgeMail login page, for adjusting SPAM settings. "How can I switch Identities in Outlook Express?"   This explains how to use Identity Switching. "Do you have web-based e-mail available?"   This links to the web-based e-mail setup.

Browser Settings Help   This describes the basic setup to browse the World Wide Web. "I am getting 'Server Not Found' messages."   What to do when you can't reach the web site you're looking for. "I am getting 'Connection with the server could not be established' messages."   What to do when you can't reach the web site you're looking for.

"How do I setup My Homepage?"   What you need to do to establish a homepage. Regular FTP Setup Help   This describes the basic setup information to access your FTP site. Cute FTP   Shows you how to obtain and setup Cute FTP, in order to upload your website.

Dial-Up Settings   Describes how to set-up your dialer. "What is Idle-Disconnect?"   What you can do to be notified when your computer is about to be disconnected due to Idle-Disconnect. "I am getting disconnected."   A quick guide to see what might be causing your disconnections. "I am only getting 28.8K connections."   Although all our modems are 56K modems, there are some reasons why you might not get connected at higher than 33.6K or 28.8K. "What are acceptable connection rates?"   Explains how to identify a bad modem or phone line problems. "What can I do to check were the problem lies? "   Explains how to use Trace Route. "I am getting a 'modem not found' message."   When trying to dial in, you can get this message if you modem is not set-up properly. Explains set-up procedures. "What is SPAM?"   Defines SPAM. "I am getting 'Your Access Has Been Denied' messages."   Explains how the pornography filter works.